GEODIS 2025 Survey Shows Record Customer Satisfaction

Post by : Meena Rani

GEODIS, one of the world’s leading logistics companies, has released the results of its 2025 annual customer satisfaction survey. The survey highlights remarkable improvements in customer satisfaction, stronger commercial relationships, and higher customer loyalty.

The survey, conducted between April 24 and June 2, 2025, was offered in 16 languages and sent to more than 60,000 customers worldwide. Over 9,000 customers responded, setting a record participation rate of 15 percent, which is 800 responses higher than the previous year. This strong response underscores the trust and engagement of GEODIS’s customer base across the globe.

Strong Overall Satisfaction

The survey revealed that 92 percent of respondents are satisfied with GEODIS’s services. Customers praised the company for reliability, efficiency, and responsiveness. Many said that GEODIS made their logistics processes easier and saved them time in daily operations.

Such high satisfaction reflects the company’s dedication to understanding and meeting the needs of its clients. It also shows that GEODIS has strengthened its reputation for providing dependable logistics solutions globally.

Net Promoter Score Sees Positive Growth

GEODIS tracks its customers’ loyalty through the Net Promoter Score (NPS), which measures the likelihood of customers recommending the company to others. In 2025, the NPS rose to +39, up from +36 in 2024.

This growth indicates that more customers are not only satisfied with GEODIS’s services but are also willing to recommend the company to partners, suppliers, and colleagues. The NPS improvement demonstrates the growing confidence that customers have in the brand.

Record-High Commercial Relations Satisfaction

Another highlight of the survey was the satisfaction in commercial relations, which reached 94 percent – a record high. This reflects the company’s success in building strong relationships with clients and ensuring that communication, contracts, and interactions are smooth and effective.

Customers reported that their experiences with GEODIS staff were professional, courteous, and problem-solving oriented. This high rating shows that the company values customer relationships as much as operational efficiency.

Positive Customer Feedback

Many customers shared detailed feedback about how GEODIS has improved their operations. Key points mentioned in the survey include:

• Faster problem resolution: Customers appreciated that issues were addressed promptly.

• Operational efficiency: GEODIS services allowed customers to save time and manage logistics more effectively.

• Trust and reliability: Clients felt confident in the company’s ability to deliver services consistently.

This feedback confirms that GEODIS not only provides logistics services but also contributes to the success of its customers’ businesses.

Independent Survey and Data Integrity

To ensure accurate and trustworthy results, GEODIS entrusted the survey to Ipsos, a well-known global market research firm. Ipsos conducted the survey independently, guaranteeing that the responses were unbiased and confidential.

The company also ensured full compliance with the General Data Protection Regulation (GDPR), meaning that customer data was protected and handled responsibly.

Commitment to Excellence

The results of the 2025 customer survey demonstrate GEODIS’s ongoing dedication to enhancing customer experience. By focusing on reliable service, quick problem resolution, and strong customer relationships, the company has achieved record satisfaction levels.

Looking forward, GEODIS aims to continue improving its services and maintaining the trust of customers worldwide. The survey results serve as a strong confirmation that the company is on the right path and remains a leading player in the global logistics industry.

GEODIS, customer satisfaction, 2025 survey, logistics, global survey